Customer experience (CX) is now a corporate board-level concern as quality and consistent delivery directly impact customers’ buying intentions, attitudes, and…
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Key Criteria for Evaluating Customer Engagement Platforms
Modern customer relationship management (CRM) systems are evolving from siloed, modular suites of applications into highly integrated customer engagement platforms (CEPs)…
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GigaOm Radar for Unified Communications as a Service (UCaaS)
Unified communications as a service (UCaaS) has risen dramatically in popularity in the last few years, accelerated by the need to…
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Key Criteria for Evaluating Unified Communications as a Service Solutions
Enterprises face a multitude of changes to the office paradigm. The inflexible nature of operating fixed, on-premises solutions has become a…
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GigaOm Radar for Agile Planning and Portfolio Management Tools
In response to changing customer and employee needs, particularly with the disruption caused by the COVID-19 pandemic, many companies escalated the…
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GigaOm Radar for Value Stream Management
As we write this report, we are confronted with the new reality of the existential role of IT operations faced by…
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GigaOm Radar for Intelligent Virtual Assistants
Intelligent virtual assistants (IVAs) are becoming increasingly common solutions for helping end users solve all sorts of problems that once required…
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GigaOm Radar for Process and Task Mining Solutions
Process mining is a key enabler providing visibility and understanding for end-to-end processes before an automation initiative is launched (Figure 1).…
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Key Criteria for Evaluating Value Stream Management Solutions
This report covers the evolving technology category of value stream management (VSM). VSM emerged in response to a specific need: fragmentation,…
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GigaOm Radar for Human Capital Management (HCM)
The ability to consistently identify and retain top talent is a critical priority across enterprises and can be a key differentiating…
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Key Criteria for Evaluating Agile Planning and Portfolio Management Tools
The disruptive changes during the pandemic—especially the growth of remote work— have shone a light on the need for more effective…
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Key Criteria for Evaluating Intelligent Virtual Assistants
Intelligent virtual assistant (IVA) technology has transformed automated telephone response systems, such as those typically used in call centers for the…
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