Dana Hernandez

GigaOm Radar for Enterprise Process Automation (EPA) Solutionsv2.0

Table of Contents

  1. Executive Summary
  2. Market Categories and Deployment Types
  3. Decision Criteria Comparison
  4. GigaOm Radar
  5. Solution Insights
  6. Analyst’s Outlook
  7. About Dana Hernandez

1. Executive Summary

Intelligent automation and hyperautomation have become technology buzzwords over the last few years—they represent the next evolutionary step following previous digital transformation efforts that were often piecemeal, proprietary, and brittle.

Enterprise process automation (EPA) solutions turn these buzzwords into reality, combining multiple automation technologies that have historically been purchased as separate tools—intelligent document processing (IDP), robotic process automation (RPA), and business process management (BPM)—into one solution infused with the additional powers of artificial intelligence (AI).

EPA can revolutionize business processes and operations by taking on repetitive tasks like document processing and data entry as well as more complex scenarios with natural language processing (NLP) or AI and machine learning (ML) algorithms to handle customer interactions with no human intervention. EPA solutions enable the full end-to-end automation of routine and nonroutine tasks that previously required human intervention. In doing so, these tools improve efficiency, increase accuracy, and reduce costs.

This is our second year evaluating the EPA space in the context of our Key Criteria and Radar reports. This report builds on our previous analysis and considers how the market has evolved over the last year.

This GigaOm Radar report examines fourteen of the top EPA solutions and compares offerings against the capabilities (table stakes, key features, and emerging features) and nonfunctional requirements (business criteria) outlined in the companion Key Criteria report. Together, these reports provide an overview of the market, identify leading EPA offerings, and help decision-makers evaluate these solutions so they can make a more informed investment decision.

GIGAOM KEY CRITERIA AND RADAR REPORTS

The GigaOm Key Criteria report provides a detailed decision framework for IT and executive leadership assessing enterprise technologies. Each report defines relevant functional and nonfunctional aspects of solutions in a sector. The Key Criteria report informs the GigaOm Radar report, which provides a forward-looking assessment of vendor solutions in the sector.