Darrel Kent

GigaOm Maturity Model: Internet Performance Monitoring (IPM)

A Decision Framework to Optimize Digital Observability for Business Value and User Experience

Table of Contents

  1. Executive Summary
  2. Technology Primer
  3. Maturity Model
  4. Value-Based Observability
  5. Assessing Your Organization’s Maturity Level
  6. Expected Outcomes
  7. About Darrel Kent

1. Executive Summary

This GigaOm Maturity Model report was commissioned by Catchpoint.

In today’s digital-first world, where every interaction can influence customer satisfaction and business success, the ability to monitor and optimize internet performance is critical. Organizations are at different stages in their journey toward achieving comprehensive Internet Performance Monitoring (IPM) capabilities, and this maturity level greatly affects their capacity to deliver resilient, high-quality user experiences.

An IPM maturity model offers a strategic framework that helps organizations evaluate their observability practices and guide their progress toward more advanced, value-driven outcomes. By evaluating their existing monitoring strategies, organizations can identify where they fall on the spectrum. The ultimate goal is to move toward what we refer to as “value-based observability,” where organizations not only track and respond to performance metrics, they also anticipate and address potential issues before they affect users.

This advanced approach focuses heavily on user experience and resiliency, ensuring digital services are consistently reliable, responsive, and adaptable to changing demands. It goes beyond traditional observability by aligning technical performance with broader business objectives, driving both operational efficiency and strategic value. To reach this level of observability, most organizations need to move beyond the basics to embrace a more comprehensive approach that directly contributes to business outcomes.

As companies advance through the stages of the IPM maturity model, they shift from meeting the minimum requirements of viable observability to using it as a strategic asset that enhances user experience, builds resilience, and drives business value. This journey is essential for maintaining a competitive edge in an increasingly complex digital environment.

GigaOm Maturity Model

This GigaOm Maturity Model provides context and expected outcomes for organizations that seek to transform Internet Performance Monitoring (IPM) observability. It illustrates common landmarks of meaningful progress and describes the long-term value that can be expected from evolving current observability practices.